Why do Signature Needles cost more than other commercially available needles?
Each needle is constructed from high quality aluminum and each point is precision turned and hand polished allowing stitches to glide effortlessly. Our needles are made 100% in the United States and meet all state and federal environmental regulations. Our commitment to having the product made here in the United States ensures you will receive a safe high quality product. We are also concerned with the treatment of workers in foreign factories.
Is Signature Needle Arts committed to environmentally responsible practices?
Signature Needle Arts is committed to being environmentally responsible by maintaining a clean and safe environment, both in our shop and throughout our manufacturing processes. Both anodizing and brite dip anodizing are permitted within the state of Wisconsin. Our facility is located within 8 miles of the Illinois border, and our anodizing supplier was selected not as a means to circumvent Wisconsin environmental laws, but rather to utilize the closest resources to our facility. This results in both lower costs to the consumer and the ability to maintain our commitment to environmentally friendly processes. The brite dip process that is used on many aluminum components was selected for the needles in order to achieve a reflective finish that meets cosmetic standards. All of the chemistry used in this process must be neutralized to meet United States EPA regulations. In addition, our anodizer, confirms that all "products, materials, and substances used to anodize aluminum are fully compliant with the provisions contained in EU directive RoHS (Restrictions of Hazardous Substances 2002/95/EC (including permitted exceptions)." Signature will continue its commitment to protecting the environment as a part of its business practice.
Are there color options for the needles?
All needle sizes are color-specific:
US Size 1 2.25 mm Emerald Green
2.50 mm 2.50 mm Amethyst Purple (NO US size equivalent)
US Size 2 2.75 mm Ruby Red
3.00 mm 3.00 mm Sapphire Blue (NO US size equivalent)
US Size 3 3.25 mm Gold
US Size 4 3.50 mm Amethyst Purple
US Size 5 3.75 mm Sapphire Blue
US Size 6 4.00 mm Emerald Green
US Size 7 4.50 mm Ruby Red
US Size 8 5.00 mm Gold
US Size 9 5.50 mm Amethyst Purple
US Size 10 6.00 mm Sapphire Blue
Can I customize the colors of my needles?
Because we have so many different options (length, size etc.) we have had to reduce the number of colors available to 5. All colors are size specific. If customers could choose a color we would have to manufacture and stock 12 single point needle sizes x 3 lengths x 3 tips x 3 caps= 324 choices x 5 colors = 1,620 different choices.
High volume orders can be quoted for custom colors. Please call or email for more information.
Is it possible to monogram my needles?
At this time we are able to monogram circular needles with up to 20 characters including spaces.
The monogram will look similar to the laser marking on any of our other Signature needles. Examples can be found throughout the site as a point of reference. The message or monogram will appear in white exactly as the laser marking on all of our needles appears with the mm/US Sizes.
Is it possible to monogram previously purchased circulars?
If it is a convertible circular, yes. Please call or email for more information. If it is a fixed circular, unfortunately not - Due to the order in which the manufacturing process and monogramming need to take place, circulars that are already assembled cannot be monogrammed. We are also not able to monogram previously purchased Single Point Needles.
Can I return or exchange my monogrammed needles?
No, changes cannot be made once your order has been placed and monogrammed items cannot be returned except in the case of a manufacturing defect. You will be required to confirm that spelling and content are correct with your final approval of the message before adding the needle to your cart.
Can I monogram any 20 characters on my needles?
Requests for monograms with profane or objectionable words or phrases will not be honored. We reserve the right to refuse any monogram submitted by a customer.
What do you recommend for treating a circular cable that has developed a kink?
We offer a flexible cable that should not kink. If your cable does experience some memory to it, the heat of your hands or some hot water on the cable should allow you to smooth out any kinking.
What do you recommend to clean my Signature needles?
We recommend rubbing alcohol, denatured alcohol, warm water and a soft cloth, or even an unscented aerosol Lysol cleaner. Harsh cleaners, dishwashing soap and water combinations, and use of related chemicals on the needles are not recommended. These chemicals can discolor and damage your needles and will void any warranty.
Are there recommendations on how to store my Signature needles?
Proper storage of all Signature needles is essential to keeping your needles in pristine condition for years to come. DPNs should be stored in our DPN storage tubes and points should remain protected when not in use. We recommend our fabric storage cases for our single point and circular needles. The deep pockets on the single point cases protect the points and our circular cases keep both the cable and points protected. Needles should not be stored point down in a vase or other container that is harder than aluminum. For example glass vases, containers filled with glass or plastic, beads, stainless steel cups, etc. Placing needles in your knitting bag unprotected may result in damage from heavier objects around them.
How can I find out about new products?
The best way is to join the newsletter list. You will get an email telling you when new products are available.
Where can I actually see and touch the needles?
We will be attending several knitting shows across the country throughout the year. There are also several stores that carry the needles in both the US, Europe, and Canada. Please see these under the store locator section on the website. Watch the website and newsletter for information.
Do Signature Needles have a warranty?
If a product proves to suffer from defective materials or workmanship during the warranty period, Signature will examine the defective product and decide, at its sole discretion, if the defect is covered under warranty. Signature will then, either repair the defective product or replace it with the same or comparable product. Needles must be inspected upon receipt and defects must be reported within 21 days of delivery. Please see our guarantee for complete details.
Do you ship internationally?
Yes, we have many customers all over the world and can ship right to your home or office.
Do you sell single needles?
Yes, we understand sometimes a needle can get lost or misplaced. Please call us for single needle orders.
Do you make custom lengths or sizes?
Yes, we have the capability to make special orders. Please call or email us for a custom quote.
Are gift certificates available?
Yes! You can take all the worry out of the gift giving process by purchasing a gift certificate online or calling our toll free number (888.656.1113). We will make arrangements to have a Gift Certificate sent to the knitter of your choice. Instant delivery by email is also available.
Can I make a Wishlist to send to my friends and family?
Yes, you can. Just visit our products page, choose your favorites, and add them to a Wishlist with a single click!
Do you have a secure credit card processing system?
You can shop at www.signatureneedlearts.com with confidence. We have partnered leading payment processors, to accept credit cards and electronic check payments safely and securely for our customers.
The Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works The company adheres to strict industry standards for payment processing, including:
1.128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
2.Industry leading encryption hardware and software methods and security protocols to protect customer information.
3.Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Additionally, we do accept PayPal payments.