Standard Shipping and Processing Domestic and International Orders
Most in-stock purchases arrive within 15 business days that are shipping within the United States; however, current USPS delays may increase shipping time. Shipping rates and options will be presented based on United Parcel Service (UPS) and United States Postal Service (USPS) actual rates of shipping based on delivery time and your shipping location. Please see our international shipping contract below.
IMPORTANT: International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These extra fees are your responsibility and must be paid upon receipt of the shipment. The rules for these fees vary by country, and your local government determines the duty and customs charges. Customs procedures may delay shipments. The estimated time of delivery for international orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, and the product is returned to us, we will refund the purchase amount (minus shipping). We may charge your credit card for the costs associated with collecting the product back.
Canadian orders are subject to duties and taxes, which are the responsibility of the customer and must be paid upon receipt of shipment. Contact your customs office for more information on duties, taxes and restricted products. The estimated time of delivery for Canadian Ground orders is 6-45 days. If you do not pay the associated fees, or fail to collect your order from customs, and the product is returned to us, we will refund the purchase amount (minus shipping). We may charge your credit card for the costs associated with collecting the product back.
By purchasing products from our website you agree to our shipping contract. United States Postal Service (USPS) International Shipping Contract: Liability for international packages passes to the customer once the package is given to the carrier. We are not responsible for lost/damaged international packages. Once the package leaves the USA, risk of loss passes to the customer as we cannot control foreign postal services. If your package is lost in international transit you will not receive a refund or replacement before the 45 days has passed which is the minimum time required before an insurance claim can be filed.
Rush Delivery and Processing
For an additional fee, we can expedite delivery to most destinations. Please email email@example.com for expedited service options available.
Signature Needle Arts Return/Exchange Policy
ALL SALES FINAL-Business is permanently closing.
All Signature Needle Arts products are guaranteed against defects in material and workmanship under normal use, so if your needle is defective we will replace it at no charge. Please contact us at firstname.lastname@example.org for instructions on receiving a replacement. Please note that defects caused by the user (or their pets, children, spouses, etc.) will not be warranted.
ALL SALES FINAL
If you received a faulty item and we will do our best to exchange it for the same item, please email us at email@example.com.
Please note that it takes us 5 to 7 business days to process.
If you have any questions about our return policy, please email us firstname.lastname@example.org